What Our Legal Terms Actually Cover
Our terms exist to set clear expectations — not to bury you in fine print. When you open an account, you agree to how we collect and store your information, how your wallet transactions are processed, and what happens if a dispute arises. Deposits made through
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Touch 'n Go eWallet, Boost, or GrabPay are subject to the transaction conditions of those respective payment providers alongside our own platform rules. We retain account data for as long as your account remains active and for a period thereafter as required by applicable regulations. If
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you request a data review or account closure, our support team handles that through a verified identity check — you submit your request via live chat or email, we confirm your identity, and we action the change within a reasonable timeframe. Jurisdiction matters: our terms apply
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to the extent permitted by the laws of your region, and where local law restricts access or certain features, those restrictions take precedence. Players in Kuantan and across Malaysia should note that eligibility for specific account features depends on local law and is available only where
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local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.